privacy policy
STUDIO 828 SALON AND SPA
BOOKING TERMS AND CONDITIONS
Effective Date: September 7, 2026
Thank you for choosing Studio 828 Salon and Spa. These policies help us protect our team’s time while providing every guest with the attention and experience they deserve.
These Booking Terms and Conditions apply to all appointments. Guests booking online must review and accept these terms before completing their reservation. Guests booking by telephone or in person will be provided with the applicable policies and asked to accept them before the appointment is confirmed.
APPOINTMENT RESERVATIONS
A valid payment card and a deposit equal to 25% of the scheduled service total are required to reserve an appointment.
The deposit will be applied toward the guest’s final service balance at checkout. An appointment is not confirmed until the deposit has been successfully processed and the guest has received a booking confirmation.
ONLINE CHANGES
Appointments that are more than 48 hours away may be canceled or rescheduled through our online booking system.
Once an appointment is less than 48 hours away—but still at least 24 hours away—the guest must call Studio 828 Salon and Spa directly at 440-219-4038 to cancel or reschedule without penalty.
Messages sent by email, text message, or social media are not guaranteed to be received and are not considered an accepted method of cancellation or rescheduling.
CANCELLATIONS AND RESCHEDULING
Studio 828 Salon and Spa requires at least 24 hours’ notice to cancel or reschedule an appointment without penalty.
Appointments canceled or rescheduled less than 24 hours before the scheduled start time are considered late cancellations. The 25% booking deposit will be forfeited and cannot be refunded or transferred to another appointment.
A new 25% deposit will be required to reserve a replacement appointment.
NO-SHOWS
A guest who does not arrive for a scheduled appointment and has not provided notice will be considered a no-show.
No-shows will be charged 75% of the total scheduled service price. The 25% deposit already paid will count toward the 75% charge. The remaining 50% may be charged to the card on file.
Guests with an unpaid cancellation or no-show balance may be unable to schedule another appointment until the balance has been paid.
Studio 828 Salon and Spa may require full prepayment for future appointments following repeated late cancellations or no-shows.
LATE ARRIVALS
Studio 828 Salon and Spa provides a 15-minute grace period for late arrivals.
If a guest arrives more than 15 minutes late, the stylist will determine whether the scheduled service can be shortened or modified based on the time remaining.
If there is not enough time to safely and properly complete the service, the appointment may need to be rescheduled. When rescheduling is necessary because of a late arrival, the late-cancellation policy may apply and a new deposit may be required.
We cannot extend an appointment when doing so would interfere with another guest’s reserved appointment time.
CARD-ON-FILE AUTHORIZATION
By booking an appointment, the guest authorizes Studio 828 Salon and Spa and its payment-processing provider to securely maintain the payment method provided.
The guest also authorizes Studio 828 Salon and Spa to charge the card on file for the booking deposit, final service balance, late-cancellation fee, or no-show fee described in these Terms and Conditions.
Studio 828 Salon and Spa will only process charges permitted under these disclosed policies.
SERVICE PRICING
Prices displayed online are starting prices unless otherwise stated.
Studio 828 Salon and Spa uses level-based pricing. Service prices may vary depending on the selected team member’s level.
Final pricing may also vary based on the guest’s hair length, density, condition, desired result, required service time, product usage, additional treatments, or changes to the originally scheduled service.
When possible, the service provider will discuss recommended changes and additional charges with the guest before proceeding.
SERVICE SELECTION
Guests are responsible for selecting the correct services and providing accurate information when scheduling an appointment.
Selecting an incomplete or incorrect service may result in insufficient appointment time, a shortened or modified service, or the need to reschedule.
If you are unsure which service to select, please contact Studio 828 Salon and Spa before booking.
CONSULTATIONS AND SERVICE SUITABILITY
Certain services may require a consultation, test strand, patch test, or additional preparation before an appointment can be confirmed.
Studio 828 Salon and Spa will thoughtfully recommend services based on the guest’s desired result and what the guest’s hair and scalp can safely support.
A requested service may be changed, postponed, or declined if the service provider believes proceeding could compromise the health or integrity of the guest’s hair or scalp.
EXTENSIONS AND SPECIALTY SERVICES
Extension and specialty services may require a consultation, a separate hair purchase, additional preparation, or an additional deposit.
Extension hair must be paid for in full before an order is placed. Extension appointments will be scheduled after payment for the hair has been received.
Hair availability and delivery times depend on supplier inventory and the time the order is placed. Estimated delivery times are not guaranteed.
Extension hair, shipping charges, customized products, and specialty-service payments may be subject to separate cancellation and refund terms disclosed before purchase.
HEALTH, ALLERGIES, AND MEDICAL INFORMATION
Guests must notify their service provider before receiving a service of any allergies, sensitivities, scalp conditions, medical conditions, medications, recent chemical treatments, or other information that could affect the safety or outcome of the service.
Studio 828 Salon and Spa may postpone, modify, or decline a service when necessary to protect the health and safety of the guest or team member.
SERVICE RESULTS AND EXPECTATIONS
Service results may vary based on the guest’s hair history, condition, texture, density, home care, and maintenance.
Inspiration photographs may be used as a guide but do not guarantee an identical result.
Guests are responsible for following the aftercare and maintenance recommendations provided by their service professional.
WEBSITE AND ONLINE BOOKING USE
Guests agree to provide current, complete, and accurate contact, service, health, and payment information when using the Studio 828 Salon and Spa website or online booking system.
Service descriptions, prices, availability, promotions, and policies may be updated when necessary. Changes will apply beginning on the effective date displayed with the updated policy.
The Studio 828 Salon and Spa name, logo, photographs, graphics, website content, and original written materials may not be copied, reproduced, distributed, or used for commercial purposes without written permission.
PRIVACY
Information submitted through our website or online booking system may be used to schedule and manage appointments, process payments, communicate with guests, maintain service records, and provide requested services.
Payment information is handled through our booking and payment-processing providers.
Additional details about the collection, storage, and use of personal information may be provided in Studio 828 Salon and Spa’s Privacy Policy.
RESPECTFUL AND SAFE ENVIRONMENT
Studio 828 Salon and Spa is committed to maintaining a safe, inclusive, professional, and respectful environment for our guests and team members.
We reserve the right to refuse or discontinue service in response to threatening, abusive, discriminatory, unsafe, inappropriate, or disruptive conduct.
We may also postpone, modify, or discontinue a service when completing it could create a health or safety concern.
POLICY ACCEPTANCE
By booking an appointment, submitting a deposit or other payment, or using the Studio 828 Salon and Spa website or online booking system, the guest confirms that they have read, understood, and agreed to these Booking Terms and Conditions.
CONTACT INFORMATION
Studio 828 Salon and Spa
358 Cleveland St.
Elyria, OH 44035
440-219-4038
studioeight2eight@gmail.com
Shipping and Returns
Return of an in-store purchase:
You may bring your product to our Studio 828 Salon for a refund within 30 days with proof of purchase.
You must bring in the original item, unopened and all original components.
No more than 5% of products can be used.
Refunds can only be made to the original purchase method, please bring the credit or debit card that you used to purchase the item.
If the item is no longer on sale, an exchange can be made if it’s within the same sale parameters.
Beauty points are forfeited when a return is issued.
Clearance/discounted item purchases are final, no returns or exchanges.
Select items are not returnable due to sanitary reasons: combs/brushes, nail polish/nail products, hair extensions/wigs, opened packages of rollers, opened packages of waxes, opened packages of implements.
We reserve the right to limit returns if there is reason to suspect abuse of excessive returns (i.e., more than one exchange or refund monthly).
Return of an online purchase:
You may bring in your product to our Studio 828 Salon for a refund within 30 days of purchase.
Shipping is only refunded to you if there was an error on our part.
Refunds can only be made to the original purchase method, please bring the credit or debit card that was used to purchase your item.
If the item is no longer on sale, an exchange can be made if it’s within the same sale parameters.
We reserve the right to limit returns if reason to suspect abuse of excessive returns (i.e., more than one exchange or refund monthly).
In-store return of on online purchase:
You may bring in your product to our Studio 828 Salon for refund within 30 days of purchase.
Shipping is only refunded to you if there was an error on our part.
You must bring in the original packing slip and package components.
Refunds can only be made to the original purchase method, please bring with you the card that you purchased your item with.
terms & conditions
1. Program Description: By subscribing, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., describe: appointment reminders/cart alerts) from Studio 828 Salon & Spa.
2. Opt-Out: You can cancel the SMS service at any time. Just reply "STOP"
3. Help: Text "HELP" for assistance or email us.
4. Cost & Frequency: Message and data rates may apply. Message frequency varies.
5. Privacy: Your mobile information will not be shared with third parties for marketing or promotional purposes.
Terms and Conditions
Our Service Guarantee
Our goal is to ensure that you are satisfied with the service you receive at Studio 828 Salon. In the event you are not completely satisfied with your service, please let us know within 48 hours of when your service was completed.
Refunds
All services are non-refundable but we will be happy to schedule a corrective service if needed. To qualify for a corrective service, it must be a mistake made from the service provider (not something you might have changed your mind about after the service was performed).
A redo does have to be validated by management in cases of disagreement.
You have 48 hours to contact the salon to receive a corrective service if one is needed. Redo's will not be allowed after 7 days from original service date.
Please keep in mind, hair with previous box color or professional color may need more than one service to achieve the final desired look.
Right to Refuse Service
Studio 828 reserves the right to refuse service to anyone behaving improperly or if the state of their hair health may negatively affect the service wanting to be done.
After a thorough consultation, if stylist is not confident to achieve desired result, they have a right to refuse the service.
Head Lice
It is against state board policy to perform services on clients with lice. If a client is
diagnosed with head lice while receiving the service, we would not be able to complete that service until 48 hours after treatment of the lice is completed and all knits and lice are gone.
payment methods
- Credit / Debit Cards
- Checks
- Cash
- Tap To Pay